The Influence of Information Technology, Organizational Culture, and Digital Competence on Worker Job Satisfaction in the Special Region of Yogyakarta

inggris

Authors

  • Nargadias Fatra Universitas Sarjanawiyata Tamansiswa, Yogyakarta
  • Ignatius Soni Kurniawan Universitas Sarjanawiyata Tamansiswa, Yogyakarta
  • Nala Tri Kusuma Universitas Sarjanawiyata Tamansiswa, Yogyakarta

DOI:

https://doi.org/10.35384/jemp.v11i3.880

Keywords:

digital competence, information technology, job satisfaction, organizational culture

Abstract

Advances in information technology, adaptive organizational culture, and employee digital competence are important factors in determining the level of job satisfaction in the digital era. The purpose of this study is to examine how employee work satisfaction in the Special Region of Yogyakarta (DIY) is impacted by digital competency, organizational culture, and information technology. This study used a quantitative approach with an accidental sampling technique, resulting in a total of 101 respondents from both the private and non-private sectors. Data were collected through a Google Form-based questionnaire and analyzed using the Partial Least Square–Structural Equation Modeling (PLS-SEM) method using SmartPLS 3.0 software. The results show that information technology has a positive and significant effect on job satisfaction, organizational culture has a favorable and large impact on job satisfaction, and job contentment is positively and significantly impacted by digital competence as well. Thus, the effective implementation of information technology, a positive organizational culture, and improving employee digital competence have been proven to make a significant contribution to increasing job satisfaction. Organizations are expected to strengthen a conducive work culture and develop continuous digital competence training to support employee productivity and well-being in the era of digital transformation.

References

Abdussamad, S. N., Naue, S. N., & Hasan, N. K. (2025). Pemodelan Faktor-Faktor Yang Mempengaruhi Perilaku Konsumen Pia Jagung Dumati menggunakan Structural Equation Modeling-Partial Least Square. Research in the Mathematical and Natural Sciences, 4(1), 23–29. https://doi.org/10.55657/rmns.v4i1.192

Adha, F. P. (2023). Analisis Budaya Organisasi Antar Pegawai Di Instansi Pemerintahan (Studi Kasus: Badan Keuangan Dan Aset Daerah. Jurnal Jemka, Vol 2 No. 3, 69–79. https://doi.org/10.56127/jekma.v2i3.958

Adiba, A., & Dara, S. D. (2025). Pengaruh Kepemimpinan Transformasional dan Budaya Organisasi Terhadap Kepuasan Kerja di Rumah Sakit Umum Daerah Tarakan Jakarta. EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi, 4(4), 6882–6890. https://doi.org/10.56799/ekoma.v4i4.8392

Aggarwal, S. (2024). Impact of dimensions of organisational culture on employee satisfaction and performance level in select organisations. IIMB Management Review, 36(3), 230–238. https://doi.org/10.1016/j.iimb.2024.07.001

Ahmaddzun Nadhor, R., Palupi Prabandari, S., & Tri Kurniawati, D. (2025). The impact of information technology and organizational culture on employee performance: The mediating role of job satisfaction and the moderating role of technology-task fit. International Journal of Research in Business and Social Science (2147- 4478), 14(5), 125–141. https://doi.org/10.20525/ijrbs.v14i5.4267

Alam Rachmadika, A., Hendra Saputro, A., & Dayona Ismail, G. (2024). Pengaruh Motivasi Kerja Dan Budaya Organisasi Terhadap Kepuasan Kerja Karyawan Pt. Auto Technology. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 10(1), 454–461. https://doi.org/10.35870/jemsi.v10i1.2003

Alofan, F., Chen, S., & Tan, H. (2020). National cultural distance, organizational culture, and adaptation of management innovations in foreign subsidiaries: A fuzzy set analysis of TQM implementation in Saudi Arabia. Journal of Business Research, 109, 184–199. https://doi.org/10.1016/j.jbusres.2019.11.037

Anigomang, F. R. (2025). The Influence of Product Diversity, Location and Service Quality on Purchasing Decisions at the Viktory Kalabahi Store, Alor District. Jurnal Ilmiah Wahana Pendidikan, 11(2. C), 51–68.

Baharrudin, S., Ludfiana, M., Santoso, B., Putra, E. M., & Pratiwi, R. (2021). Pengaruh Kompetensi Digital dan Keterikatan SDM terhadap Kinerja Dispermades Provinsi Jawa Tengah. E-Prosiding Seminar Nasional Manajemen Dan Akuntansi STIE Semarang (SENMAS), 2(1), 51–59.

Bahri, S., Tumini, T., & Rizky Iroe, D. (2024). Pengaruh Teknologi Informasi Dan Karakteristik Pekerjaan Terhadap Kepuasan Kerja Pada PT. Eratex Djaja Probolinggo. Relasi : Jurnal Ekonomi, 20(1), 77–87. https://doi.org/10.31967/relasi.v20i1.699

Baribin, D. P., & Cici Bela Saputri. (2020). Pengaruh Budaya Organisasi Dan Lingkungan Kerja Terhadap Motivasi Kerja Serta Dampaknya Terhadap Kepuasan Kerja Karyawan. JRMSI - Jurnal Riset Manajemen Sains Indonesia, 11(1), 46–61. https://doi.org/10.21009/JRMSI.011.1.03

Bolli, T., & Pusterla, F. (2022). Decomposing the effects of digitalization on workers’ job satisfaction. International Review of Economics, 69(2), 263–300. https://doi.org/10.1007/s12232-022-00392-6

Castellacci, F., & Viñas-Bardolet, C. (2019). Internet use and job satisfaction. Computers in Human Behavior, 90, 141–152. https://doi.org/10.1016/j.chb.2018.09.001

Crow, M. S., Lee, C., & Joo, J. (2012). Organizational justice and organizational commitment among South Korean police officers. Policing: An International Journal of Police Strategies & Management, 35(2), 402–423. https://doi.org/10.1108/13639511211230156

Ehigbochie, A. I., & Ekuobase, G. O. (2024). A Job Satisfaction Scale for Tech Workers: Development and Validation in the Global Context. Human Behavior and Emerging Technologies, 2024(1). https://doi.org/10.1155/2024/8873743

Elisnawati, E., Mas’ud, M., & Selong, A. (2023). Pengaruh Kompetensi Digital, Motivasi Kerja dan Disiplin Kerja Terhadap Kinerja Pegawai Pada Badan Pengembangan Sumber Daya Manusia (Bpsdm) Provinsi Sulawesi Selatan. Journal on Education, 5(3), 8308–8323. https://doi.org/10.31004/joe.v5i3.1619

Fadilla, Z., Muhammad, P., Penerbit, Z., Zaini, M., Lawang, K. A., & Jannah, M. (2023). Metodologi Penelitian Kuantitatif. https://www.researchgate.net/publication/370561251

Fahmi, E. F. S., Tsabitah, T., Purwidianti, P., & Wida, W. (2025). Financial and Digital Literacy as Moderators in Improving MSME Performance through Financial Management and Digital Marketing in Banyumas. Jurnal Ekonomi, Manajemen Dan Perbankan (Journal of Economics, Management and Banking), 11(2), 189–208. https://doi.org/10.35384/jemp.v11i2.779

Fajriya, S. N., & Zulaikha, Z. (2023). Pengaruh Pengetahuan Perpajakan, Kesadaran Wajib Pajak, Pelaksanaan Self-Assessment, Dan Sanksi Pajak Terhadap Kepatuhan Wajib Pajak Pelaku E-Commerce. Diponegoro Journal of Accounting, 12(4). https://ejournal3.undip.ac.id/index.php/accounting/article/view/41593

FORBIS IKPM Gontor. (2025). Membangun Budaya Perusahaan yang Sehat dan Anti-Toxic. FORBIS Institute. https://forbis.id/forbis-institute/2025/01/membangun-budaya-perusahaan-yang-sehat-dan-anti-toxic/

Golz, C., Hahn, S., & Zwakhalen, S. M. G. (2024). Psychometric Validation of the Digital Competence Questionnaire for Nurses. SAGE Open Nursing, 10. https://doi.org/10.1177/23779608241272641

Harian-Jogja. (2025, April). Yogyakarta menuju smart region, menjawab potensi krisis ekonomi global lewat budaya, digitalisasi, dan inovasi. https://jogjapolitan.harianjogja.com/read/2025/04/08/510/1209506/yogyakarta-menuju-smart-region-menjawab-potensi-krisis-ekonomi-global-lewat-budaya-digitalisasi-dan-inovasi

Harjanto, H., Widjajanti, K., & Sugiarti, L. R. (2020). Sarana Teknologi Dan Budaya Organisasi Terhadap Kepuasan Kerja Dimediasi Sistem Informasi. Jurnal Riset Ekonomi Dan Bisnis, 13(3), 212. https://doi.org/10.26623/jreb.v13i3.2971

Hasan, E. F., Alzuod, M. A., Al Jasimee, K. H., Alshdaifat, S. M., Hijazin, A. F., & Khrais, L. T. (2025). The Role of Organizational Culture in Digital Transformation and Modern Accounting Practices Among Jordanian SMEs. Journal of Risk and Financial Management, 18(3), 147. https://doi.org/10.3390/jrfm18030147

Hidayat, F., Sumantri, S., Rumengan, A. E., Wibisono, C., & Khaddafi, M. (2023). The Effect of Digital Leadership, Information Technology and Digital Competency on Employee Performance in the Digital Era: Mediating Role of Job Satisfaction. International Journal of Advances in Social Sciences and Humanities, 2(2), 61–68. https://doi.org/10.56225/ijassh.v2i2.204

Hidayat, T., & Anabel, S. (2025). The Effect of Digital Transformation on Bank Financial Performance with Fee Based Income as an Intervening Variable in Commercial Banks Listed on the IDX in the 2020-2023 Period. Jurnal Ekonomi, Manajemen Dan Perbankan (Journal of Economics, Management and Banking), 11(1), 1–22. https://doi.org/10.35384/jemp.v11i1.726

Huang, S.-S., Jen, H.-F., Tsay, S.-L., Wang, Y.-J., & Tung, H.-H. (2024). Organizational Culture and Trust Affect the Team-BasedPractice and Job Satisfaction of Nurse Practitioners in Acute Care Hospitals: A National Survey. Journal of Nursing Management, 2024, 1–12. https://doi.org/10.1155/2024/2049627

Huđek, I., Tominc, P., & Širec, K. (2021). The Impact of Social and Cultural Norms, Government Programs and Digitalization as Entrepreneurial Environment Factors on Job and Career Satisfaction of Freelancers. Sustainability, 13(2), 779. https://doi.org/10.3390/su13020779

Indrayani, I., Nurhatisyah, N., Damsar, D., & Wibisono, C. (2024). How does millennial employee job satisfaction affect performance? Higher Education, Skills and Work-Based Learning, 14(1), 22–40. https://doi.org/10.1108/HESWBL-01-2023-0004

Jelang R, & Reyhan A. (2023). Pengelolaan SDM Dan Perencanaan Sumber Daya Manusia Dalam Kemajuan Suatu Organisasi. Jurnal Publikasi Manajemen Informatika, 3(1), 11–18. https://doi.org/10.55606/jupumi.v3i1.2472

Kamsidik, K., Krisnaldy, K., & Indrayadi, R. (2025). Pengaruh Budaya Organisasi dan Motivasi Kerja terhadap Kepuasan Kerja Karyawan pada CV. Eagle Machinery Indonesia, Tangerang: budaya organisasi, motivasi kerja, kepuasan kerja. Scientific Journal Of Reflection: Economic, Accounting, Management And Business, 8(1), 262–270.

Khahro, Q. H., Zainun, N. Y., Khahro, S. H., & Sultan, B. (2023). An Integrated Model to Improve Job Satisfaction: A Case for a Sustainable Construction Industry. Sustainability, 15(10), 8357. https://doi.org/10.3390/su15108357

Komara, E. (2023). The Influence of Motivation, Career Development, and Compensation on Job Satisfaction and its impact on the Employee Performance. Jurnal Ekonomi, Manajemen Dan Perbankan (Journal of Economics, Management and Banking), 9(2), 175–192. https://doi.org/10.35384/jemp.v9i2.385

Komdigi. (2021). Status Literasi Digital Indonesia 2021. https://data.komdigi.go.id/publikasi/document/indeks-literasi-digital-2021

Komdigi. (2024). Laporan Kinerja Kementerian Komunikasi dan Digital Tahun 2024. Kementerian Komunikasi dan Digital. https://eppid.komdigi.go.id/attachments/0a7109870b66a1da856df987ec8716f9e7c7e9d6a502c48f9ab81ef950cc4d46/055c89fe9b532767a524481e9df16711c5071adb1c24c6cd024e30d5a08429f5.pdf

Kominfo. (2022). Status Literasi Digital Indonesia 2022. https://cdn1.katadata.co.id/media/microsites/litdik/ReportSurveiStatusLiterasiDigitalIndonesia2022.pdf

Kominfo. (2023). Status Literasi Digital di Indonesia 2023. Katadata Insight Center. https://cdn1.katadata.co.id/media/Report_LITDIG_2023.pdf

Kurnia, O. (2023). Pengantar Manajemen Sumber Daya Manusia 5.0. Pradina Pustaka. https://books.google.co.id/books?id=sizaEAAAQBAJ

Kurniawati, E. (2021). Manajemen Sumber Daya Manusia. Penerbit NEM. https://books.google.co.id/books?id=l6JGEAAAQBAJ

Lase, D., Absah, Y., Lumbanraja, P., Giawa, Y., & Gulo, Y. (2025). Teori Budaya Organisasi: Konsep, Model, dan Implikasi untuk Manajemen Organisasi. Tuhenori: Jurnal Ilmiah Multidisiplin, 3(1), 21–45. https://doi.org/10.62138/tuhenori.v3i1.128

Lee, J. (2002). Influence of distributive justice and procedural justice on organizational effectiveness: an examination of incentives for government employees. Unpublished PhD Dissertation, Sejong University, Seoul.

Magalhães, A., dos Santos, N. R., & Pais, L. (2024). Human Resource Management Practices and Decent Work in UN Global Compact: A Qualitative Analysis of Participants’ Reports. Social Sciences, 13(1), 56. https://doi.org/10.3390/socsci13010056

Mahardini, S., Kurniawan, L., & Natalia, E. (2023). Pengaruh Penggunaan Teknologi Informasi, Motivasi, Dan Kompensasi Terhadap Kepuasan Kerja Karyawan. Ikraith-Ekonomika, 6, 33–43. https://doi.org/10.37817/ikraith-ekonomika.v6i3

Mahayasa, I. G. A., Maitarini, I. A. N., & Wulandari, N. L. A. A. (2024). Pengaruh budaya organisasi, lingkungan kerja non fisik dan locus of control terhadap kepuasan kerja karyawan. Implementasi Manajemen & Kewirausahaan, 4(1), 18–30. https://doi.org/10.38156/imka.v4i1.385

Manansang, C. M. (2025). Pengaruh Kepemimpinan dan Budaya Organisasi Terhadap Kepuasan Kerja Pegawai pada PT Pegadaian Cabang Manado Selatan. Journal of Mandalika Literature, 6(1), 140–151.

Marrero-Sánchez, O., & Vergara-Romero, A. (2023). Digital competence of the university student. A systematic and bibliographic update. Revista Amazonia Investiga, 12(67), 9–18. https://doi.org/10.34069/AI/2023.67.07.1

Melfin, M. (2025). The Influence of Organizational Culture and Leadership Style on Employee Job Statisfaction. Greenation International Journal of Economics and Accounting, 3(1), 7–15. https://doi.org/10.38035/gijea.v3i1.333

Sartika, M., Astuti, S. D., Chasanah, A. N., & Riyanto, F. (2023). Digital Skills To Improve Work Performance. International Journal Of Accounting, Management, And Economics Research, 1(2), 33–40. https://doi.org/10.56696/ijamer.v1i2.14

Mukherjee, D., & Gopal, N. (2024). Impact of digital transformation on employee job satisfaction - a bibliometric analysis. International Journal of Bibliometrics in Business and Management, 3(2), 95–146. https://doi.org/10.1504/IJBBM.2024.140358

Mulyandi, M. R., & Rusly, M. A. (2021). Pengaruh Budaya Organisasi terhadap Kepuasaan Kerja Karyawan. Jurnal Syntax Transformation, 2(06), 825–829. https://doi.org/10.46799/jst.v2i6.298

Munawar, Z., Herdiana, Y., Suharya, Y., & Putri, N. I. (2021). Pemanfaatan Teknologi Digital Di Masa Pandemi Covid-19. Tematik, 8(2), 160–175.

Nadapdap, E., Laili, E. F., Natsir, M., & Setyadi, M. C. S. (2025). Exploring the Influence of Digital Competence, Work-Life Balance, and Transformational Leadership on Teacher Productivity through Job Satisfaction in Rural Educational Contexts. East African Scholars Journal of Economics, Business and Management, 8(01), 44–55. https://doi.org/10.36349/easjebm.2025.v08i01.006

Nuri, M., Azzahra, A., & Rachman, I. F. (2024). Membangun Masa Depan yang Terhubung: Pendidikan dan Literasi Digital di Era Revolusi Industri 4.0. Cendikia: Jurnal Pendidikan Dan Pengajaran, 2(5), 500–507.

Nursaimatussaddiya, N. (2023). Relationship between Social Capital and Digital Competence in Indonesia Senior High School Population. Global Journal of Business, Economics & Social Development, 1(2), 78–84. https://doi.org/10.56225/gjbesd.v1i2.10

Pasha, M. S., Aspiranti, T., & Nurdin, N. (2025). Development of an Android and Cloud-Based Human Resource Information System: A Case Study at PT Sari Ater. Journal of Information System, Technology and Engineering, 3(3), 497–503. https://doi.org/10.61487/jiste.v3i3.169

Putri, J. T., Handaru, A. W., & Wolor, C. W. (2025). Pengaruh Lingkungan Kerja Dan Budaya Organisasi Terhadap Kepuasan Kerja Karyawan Pada Pt X. Neraca: Jurnal Ekonomi, Manajemen Dan Akuntansi, 3(4), 234–242.

Quinn, R. E. (1988). Beyond rational management: mastering the paradoxes and competing demands of high performance. Jossey-Bass.

Ramadhan, F. A. Q., & Sari, R. A. (2025). Pengenalan Teknologi Informasi Data Input Output Dan Pemprosesan. Journal of Education and Technology, 1(1), 1–9.

Ratna R, & Kaur T. (2016). The impact of Information Technology on Job Related Factors lik e Health and Safety, Job Satisfaction, Performance, Productivity and Work Life Balance. Journal of Business & Financial Affairs, 05(01). https://doi.org/10.4172/2167-0234.1000171

Reddy, T. S., Kalaichelvi, T., El-Ebiary, Y. A. B., Rajmohan, V., & Ramesh, J. V. N. (2025). Computing Environments: Employing Recurrent Neural Networks and ELM for Advanced Analysis in Investigation Scenarios. Journal of Advances in Information Technology, 16(1), 109–120. https://doi.org/10.12720/jait.16.1.109-120

Safrila, A., & Oktiani, N. (2024). Pengaruh Kompensasi dan Disiplin Kerja Terhadap Kepuasan Kerja. JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, Dan Akuntansi, 2(1), 35–49. https://doi.org/10.62421/jibema.v2i1.51

Şükranli, Duygu. (2020). The effect of companys level of digitalization on employee satisfaction and productivity. Master’s Thesis, Sosyal Bilimler Enstitüsü.

Sunarta, S. (2019). Pentingnya Kepuasan Kerja. Efisiensi - Kajian Ilmu Administrasi, 16(2), 63–75. https://doi.org/10.21831/efisiensi.v16i2.27421

Sutanto, H., Jumaedi, J., Nurhaliza, E., & Mardiah, A. (2024). Pengaruh Adopsi Teknologi Digital dan Strategi Pemasaran Online Terhadap Kinerja Bisnis dalam Kewirausahaan di Indonesia. Sanskara Ekonomi Dan Kewirausahaan, 3(01), 53–66. https://doi.org/10.58812/sek.v3i01.467

Sutrisnawati, S., & Hidayat, R. (2023). Pengaruh Kompensasi dan Lingkungan Kerja terhadap Kepuasan Kerja Serta Implikasinya terhadap Produktivitas Kerja. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 6(4), 2587–2594. https://doi.org/10.54371/jiip.v6i4.1725

Swandana, H., & Ardiana, I. D. K. R. (2025). Pengaruh Gaya Kepemimpinan Transformasional, Budaya Organisasi Dan Stres Kerja Terhadap Kinerja Pegawai Dinas Pemuda Dan Olahraga Kabupaten Lamongan Jawa Timur. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 9(1), 1913–1927. https://doi.org/10.31955/mea.v9i1.5308

Suseno, A. T. , Khristiana, Y. , & Haryanto, A. T. (2021). Peran Penggunaan Teknologi Informasi Untuk Mencapai Kepuasan Kerja Dan Kinerja Pegawai Di Skpd Kabupaten Sragen The Role Of Information Technology Use To Achieve Employee Satisfaction And Employee Performance In Skpd, Sragen District. Jurnal Apresiasi Ekonomi, 9(3), 354–363.

Van Audenhove, L., Vermeire, L., Van den Broeck, W., & Demeulenaere, A. (2024). Data literacy in the new EU DigComp 2.2 framework how DigComp defines competences on artificial intelligence, internet of things and data. Information and Learning Sciences, 125(5/6), 406–436. https://doi.org/10.1108/ILS-06-2023-0072

Wahono, P., Poernomo, D., & Kusumah, M. S. (2019). Strategy for developing sustainable ecotourism. IOP Conference Series: Earth and Environmental Science, 361(1), 012014. https://doi.org/10.1088/1755-1315/361/1/012014

Wei, H. (2023). Job satisfaction, work engagement and work life balance of public university teachers in Shandong Province: Basis for teachers’ human resource framework. International Journal of Research Studies in Management, 11(13). https://doi.org/10.5861/ijrsm.2023.1169

Yanita, Y., Yusniar, Y., Yusuf, I. E., Abubakar, R., & Maimunah, S. (2023). The Effect of Information Technology Utilization and Employee Competence on Employee Performance with Job Satisfaction as the Intervening Variable in the Aceh Irrigation Service. International Journal of Professional Business Review, 8(7), 2564. https://doi.org/10.26668/businessreview/2023.v8i7.2564

Downloads

Published

2025-12-22
Abstract Views: 22 | File Downloads: 7