Hardiani, Visi, STIE Indonesia Banking School, Indonesia
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Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 2 No. 3 (2016): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management, and Banking), Volume 2 No. 3, Desember 2016 - Articles
Pengaruh Customer Relationship Management dan Customer Experience Quality Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan (Studi Pada Konsumen di Sisha Cafe Kemang)
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